Frequently asked questions
Quick answers to the questions we hear most. Can't find what you need? Reach us at the bottom of this page.
What is IslandLive?
IslandLive is Sri Lanka's event guide. It brings concerts, festivals, sports, theatre, food, business, community, education and nightlife events into one place, with dates, venues, maps and secure online ticketing — so you can find what's happening across the island and book a genuine ticket in a few taps.
Are tickets bought here genuine?
Yes. Every ticket issued on IslandLive carries a unique code and QR that can be checked at any time, with no account needed. Each ticket can only be checked in once at the gate — the first scan wins, and every later scan of the same code shows that it has already been used. Because of this, screenshots and copies fail at the door.
How do I verify a ticket?
Open the Trust & Ticket Safety page and paste the ticket code (printed under its QR) into the verify box, or visit the ticket's status link directly. You'll see whether the ticket is valid, already checked in, or void. Always verify before paying anyone for a ticket sold outside the platform — we can't refund or honour tickets bought elsewhere.
What payment methods can I use?
Payments are processed by PayHere, Sri Lanka's leading payment gateway, so you can pay with Visa, Mastercard, and other supported local cards. Your card details are handled by PayHere and never touch our servers. Where enabled, you can also split the cost with KOKO "Pay in 3".
Is there a booking fee?
A 10% service charge is added to ticket orders. It's always shown before you pay, so there are no surprises at the final step. The price you confirm at checkout is the price you pay.
How do I receive my tickets?
As soon as PayHere confirms your payment, your e-tickets are issued. They're emailed to you and are always available on your order page, where you can re-open the QR codes any time. If you don't see the email, check your spam folder and your order page before contacting support.
What if my tickets don't arrive?
First open your order page — tickets are available there even if the email is delayed. If you still can't find them, contact us with your order number at support@islandlive.org or on WhatsApp (+94 78 357 9263) and we'll re-send them.
Can I get a refund?
Refunds depend on the organiser's policy and the situation — for example, cancelled or rescheduled events are handled differently from a change of mind. The 10% service charge is non-refundable. See the Refund Policy for the full rules and how to request a refund.
Can I transfer or resell a ticket?
Where the organiser allows it, you can transfer a ticket to someone else or resell it through Fan Exchange, our in-platform resale feature. This keeps the ticket verifiable and safe for the new holder — unlike informal resale on social media, which often involves fakes.
How do I list my own event?
Anyone can become an organiser. Create an account, complete the short organiser application, then add your event details, images and ticket tiers (including reserved seating if you need it). Pay the one-time listing fee, publish, and manage check-in with the gate scanner on the day. Published events need a real description, so write a few sentences about what attendees can expect.
What does it cost to list an event?
Organisers pay a flat one-time listing fee per event, charged through PayHere when you publish — there's no monthly subscription. Buyers pay the 10% service charge on their orders, and you're settled for your ticket sales through our organiser payouts. See the Pricing page for the current figures.
How do I contact support?
Email support@islandlive.org or message us on WhatsApp at +94 78 357 9263. We aim to reply within one business day. For questions specific to an event you're attending, the organiser is often the fastest source — but anything to do with payments, orders or ticket validity should come to us.
Still need help?
Read our how it works guide, the Trust & Ticket Safety page, or the Refund Policy. For anything else, email support@islandlive.org or message us on WhatsApp (+94 78 357 9263).